What are my options if I believe that my computer is infected with a virus?


Environment

Affected Suites:
All McAfee suites
Affected Products:
VirusScan
 
Affected Operating Systems:
Windows 8.1, 8
Windows 7
Windows Vista
Windows XP

Problem

This article explains what your options are if you believe that your computer is infected with a virus.

Solution 1

If you have already installed a McAfee consumer product and believe your computer is infected, verify that your virus definition files are up to date, and then run a Full Scan:

To update your virus definition files:
  1. Right-click the M icon in your task bar (alternatively, open your McAfee security suite).
  2. Click Check for updates.

    NOTE: If your McAfee SecurityCenter fails to update, (possibly resulting in a red Your computer is at risk status), follow article TS101441.
 
To run a full scan of your computer:
  1. When the update completes, open your McAfee Security Suite.
  2. Click Schedule and run scans, and then click Scan your PC.
  3. Select the type of scan you want to run. The scan options are:

    • Run a Quick scan - Scans only the most susceptible parts of your computer for known threats
    • Run a Full scan - Scans your entire computer for known threats
    • Run a Custom scan - Manually select the drives, folders, and options to scan
       
  4. When the scan completes, a message tells you the results of the scan.

    NOTE: To see the results for any suspicious files, click View Results. If View Results is not available, VirusScan did not detect any threats.
     
  5. Click OK.

Solution 2

Other McAfee malware-detection tools:
Use other McAfee tools to remove malware from the computer:
  •  GetSusp:
     McAfee GetSusp is intended for users who suspect undetected malware on their computer. GetSusp eliminates the need for deep technical knowledge of computer systems to isolate undetected malware. Download GetSusp from here: http://www.mcafee.com/us/downloads/free-tools/getsusp.aspx.

     
  • McAfee Stinger:
    Stinger is a standalone utility created by McAfee Labs to detect and remove specific viruses. For more details, see: TS100815 - What is Stinger and how does it work?

  • McAfee CleanBoot (Windows Vista & newer)
    McAfee CleanBoot is a program that allows you to perform an in-depth virus scan of your computer’s boot sector and all the files on the supported hard disk partitions. This requires moderately-sophisticated computer skills. For more details, see TS101958 - How to use CleanBoot to scan your computer and remove malware.

Solution 3

Getting free help:
Some virus-like symptoms may not actually be the result of malware and might be addressable through McAfee Virtual Technician or information from one of our FAQ articles.
 
The McAfee Consumer Support website is available to you 24x7 at http://service.mcafee.com, and includes the following:
  • A searchable FAQ KnowledgeBase
  • McAfee Virtual Technician (automated support tool)
  • Links to contact Support for your geographical location

Solution 4

Additional Resources:

McAfee also provides the following additional free resources to help you diagnose malware on your computer:
 
  • McAfee Labs Threat Library (http://www.mcafee.com/us/mcafee-labs/gti-welcome.html)
    More than 180,000 threats exist today. The McAfee Labs Threat Library has detailed information on viruses, trojans, hoaxes, vulnerabilities and Potentially Unwanted Programs, where they come from, how they infect your system, and how to mitigate or remediate them.

  • McAfee Labs Tools (http://www.mcafee.com/us/downloads/free-tools/index.aspx
    This collection of utilities is offered by McAfee Labs to accomplish unique tasks that are not commonly encountered during typical use of our anti-virus products.
  • McAfee Security Awareness Community (https://community.mcafee.com/community/security/)
    Post questions and answers for yourself or other users to resolve issues regarding viruses, spyware, adware, trojans, etc.

Solution 5

McAfee Virus Removal Service
With McAfee Virus Removal Service, our security experts can remotely access your PC and clean it of all viruses, spyware and any other threats or annoying programs hiding in your PC, while you watch their every move. For more information, see our Specialized Services homepage at http://service.mcafee.com/SpecializedServiceHome.aspx?lc=1033&sg=VR#

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