What are my options if my computer is infected with a virus?


Environment

Affected Suites:
All McAfee suites

Affected Products:
VirusScan

Affected Operating Systems:
Windows XP
Windows Vista
Windows 7

NOTE: If you are unsure of the McAfee Security software version you have installed, see article TS101107.

Solution

Getting free help
Some virus-like symptoms may not be malware-related and might be addressable through McAfee Virtual Technician or information from one of our FAQ articles. The McAfee Consumer Support website is available to you 24x7 at: http://service.mcafee.com, and includes the following:

  • A searchable FAQ KnowledgeBase
  • McAfee Virtual Technician
  • Links to get support and customer service for your geographical location
If you suspect that your computer is infected with a virus or other malware, or you are unsure if you have security software installed and active, McAfee offers a free application called McAfee SecurityScan Plus. SecurityScan Plus is intended for diagnostic purposes, and does not require any McAfee product be installed. 

You can download McAfee SecurityScan Plus at http://home.mcafee.com/downloads/free-virus-scan.


Additional Services
McAfee also provides the following free tools to help you remove malware from your computer:

  • McAfee Labs Threat Library (http://www.mcafee.com/us/mcafee-labs/gti-welcome.html)
    More than 180,000 threats exist today. The McAfee Labs Threat Library  has detailed information on viruses, trojans, hoaxes, vulnerabilities and Potentially Unwanted Programs, where they come from, how they infect your system, and how to mitigate or remediate them.
      
  • McAfee Labs Tools (http://www.mcafee.com/us/downloads/free-tools/index.aspx)
    This collection of utilities is offered by McAfee Labs to accomplish unique tasks that are not commonly encountered during typical use of our anti-virus products.
     
  • McAfee Security Awareness Community (https://community.mcafee.com/community/security/)
    Post questions and answers for yourself or other users to resolve issues regarding viruses, spyware, adware, trojans, etc.
If you have already installed a McAfee consumer product and still believe your computer is infected, verify your virus definition files are up to date by right-clicking the M icon in your taskbar, selecting Updates, and clicking OK. If your McAfee SecurityCenter fails to update, or shows a yellow or red Not Protected status, click the Fix button, then run a full scan of your computer.


Premium Virus Removal Service
If you would be more comfortable letting an expert do the job, McAfee offers premium virus removal service through chat and by phone, for a nominal fee. With the McAfee Virus Removal Service, our security experts will root out the infection, giving your computer a clean bill of health and restoring your peace of mind. Our virus experts know where malware hides. Using McAfee remote technology, the Virus Removal specialist can take control of your computer and perform the cleaning while you watch. For more information, see our Specialized Services homepage at http://service.mcafee.com/SpecializedServiceHome.aspx?lc=1033&sg=VR#.




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